Metadata’s Information Security Management System (ISMS) is structured around the rigorous standards of ISO 27001, which includes systematic management of information security risks involving people, processes, and IT systems. SOC 2 Type II Compliance ensures that Metadata continuously applies strict audit procedures to manage the security, confidentiality, integrity, availability, and privacy of customer data. These standards dictate a regular review of control mechanisms to adapt to evolving threats.
Metadata employs a robust risk management framework that identifies, evaluates, and mitigates risks. This framework helps in prioritizing risks based on their potential impact and likelihood, ensuring that the most critical risks are addressed proactively through technical controls, administrative controls, and physical security measures. To protect data integrity and prevent unauthorized access, Metadata uses advanced encryption technologies both in transit and at rest. These practices are supplemented by rigorous access controls and authentication mechanisms to ensure that only authorized personnel have access to sensitive data.
Continual improvement is a core aspect of Metadata’s security ethos. The company conducts regular internal and external audits to review compliance with security policies and standards. These audits help identify opportunities for improvement and ensure compliance with evolving global security standards.
Metadata understands that security involves every team member. Regular training sessions are conducted to keep employees aware of the latest security threats and best practices. This training covers topics like data privacy, cyber hygiene, and the importance of maintaining a strong security posture.
Metadata’s privacy policies reflect a commitment to safeguarding personal and business information. The organization adheres to international privacy laws and regulations, providing transparency on data usage, rights, and protections.
Metadata holds several key certifications, including SOC 2 Type II and ISO 27001. These certifications affirm our commitment to maintaining high standards for security, confidentiality, integrity, availability, and privacy.
We use advanced encryption technologies to protect data at rest and in transit. Additionally, we employ stringent access controls and multi-factor authentication to ensure that only authorized personnel can access sensitive information.
Metadata conducts regular internal and external audits to assess and improve our security posture. These audits help us identify potential vulnerabilities and ensure ongoing compliance with our security policies and standards.
Yes, customers can request access to our security policies and certain compliance reports. These documents provide detailed insights into how we manage and protect data. Customers can download these resources directly from our Trust and Compliance page.
Our incident response plan involves immediate action to contain and assess any security breaches, followed by remediation steps and communication with affected parties. We prioritize swift action to minimize impact and restore normal operations as quickly as possible.
In the event of a data breach, we activate our incident response plan, which includes notifying affected users and regulatory bodies as required by law. We also take steps to investigate the breach, prevent future occurrences, and support affected users in mitigating potential damages.
Metadata is committed to upholding the privacy and control of all user data. We provide transparency about how we collect, use, and share data through our Privacy Policy and Data Processing Addendum. Users can access and control their data, and make informed choices about their privacy settings.
Yes, Metadata has a comprehensive Data Processing Addendum that outlines our data processing terms and how we comply with applicable data protection laws. The DPA is accessible through our website and is an integral part of our contracts with customers.
Users can contact our support team for more information or to raise concerns about privacy and security. We are committed to addressing all inquiries and providing the necessary support to ensure user confidence in our data protection practices.