ABM this. Demand gen that.
We’re here to tell you there’s a time and a place for both. And the best B2B marketers are actually running both.
What’s the right mix for your company?
That’s where the double funnel from TOPO, now Gartner, comes in.
Let’s take a quick spin through some fundamentals, then we’ll explain what the double funnel is and how you can use it to find — and continually improve — an optimal mix of account-based marketing and demand generation.
Marketers have never been known to create buzzwords, right?
Haha, jk, jk.
Here’s the thing, friends. There’s no shared definition for these terms:
Ask eight different marketers, and you’ll probably get eight different explanations for each of them. But there are some generally accepted principles that we can use to frame this guide and our recommendations.
ABM is all about identifying and marketing to a specific number of high-value accounts based on their likelihood to have success with your product. In other words, you create a list of target accounts where you have an unfair advantage with your technology differentiation — and therefore a much higher rate of success.
Identifying these top accounts goes beyond outlining your ideal customer profile. You need to incorporate all kinds of data and intelligence so you really understand who your absolute best prospects are.
Then you take these prospects on a full-funnel journey from high-level thought leadership content (TOFU, anyone?) down to low-level, reasons-to-buy content (the meaty BOFU content).
ABM is particularly helpful when you have a more complicated sale or set of problems you’re solving, and your average sale price (ASP) is high — which means you’re taking these accounts through the entire journey over months to years.
Demand generation is an umbrella term that includes many tactics and activities designed to create demand for your product or category. “Demand” is a desire for a particular commodity. Generating demand is therefore about making your product or category desirable to potential buyers.
With this in mind, we think of demand gen as basically everything you do as a marketer—from making your product better than the competition to making it clear how people can get value from that product.
But the generally accepted definition of demand generation is that it’s the higher-volume, lower-ASP counterpart to account-based marketing.
Wanna make things even hairier? We’ve got a third term for you: “account-based experience”.
Account-based experience (ABX) is the coordination of valuable, relevant experiences, delivered across all functions, to drive engagement and conversion at a targeted set of accounts.
This term has evolved out of the misconception that ABM is primarily a top-of-funnel strategy focused on targeted advertising. If you want to be successful with ABM, you must take a full-funnel approach and stretch right on through to sales.
So, “account-based experience” is a bit of a dramatic overcorrection to make sure we’re talking about an integrated approach between sales and marketing that includes the entire funnel.
This is sort of a trick question.
There are some tactics that fit clearly into the demand generation bucket or the ABM bucket:
But what about the rest?
Most of the activities you’ll do in marketing can be applied to both ABM and demand gen, depending on how they’re used.
At the end of the day, you can make almost anything you do in marketing work for any go-to-market — it’s all about how you execute.
Speaking of execution…
Okay, so you’ve been doing a bunch of traditional demand generation stuff, and your team has decided to add some account-based marketing.
You nail that account list and start going to town — and then you measure everything the same way you always have. You use the same benchmarks you’re used to from demand gen (e.g. MQLs) to judge how well your ABM programs are going.
You’re not alone. Most marketers running account-based programs try to measure them using a traditional lead model.
The truth is that your demand gen efforts and your ABM efforts will probably look wildly different from your demand gen programs in terms of:
So, benchmarking ABM and demand programs against the same metrics doesn’t make any sense. But measuring your ABM against an entirely new set of metrics means you can’t easily compare your performance apples to apples.
This makes it tough to tell a connected story about your go-to-market strategy.
What’s a marketer to do? Never fear, the double funnel is here.
The double funnel can be represented by a pretty simple graphic, but that’s all it took to inspire an epiphany for us.
Thinking about your marketing efforts in terms of the double funnel gets your head in the right place to:
It’s not sexy. It’s not rocket science. More like simple brilliance.
The double funnel allows you to visualize your ABM and demand gen efforts side-by-side, aligning the account-based funnel with the traditional marketing funnel. Then you can see progress through each side of the funnel stage by stage and easily compare performance.
Note: Your funnel doesn’t have to end at closed-won (in fact, it probably shouldn’t). Closed-won just served as an easy benchmark for us in this double funnel visualization. The best ABM strategies go beyond acquisition right through the rest of the funnel.
Let’s take a look at how this double funnel comes together with some actual data. These are real benchmarks for high-growth SaaS companies from Gartner, placing ABM performance metrics alongside demand gen metrics.
Of course, your own data will always be more valuable than benchmarks. These are some of the fastest-growing companies in the world, so don’t get discouraged if your numbers don’t look quite so rosy.
With ABM, our first performance metric is engaged accounts. What counts as engagement?
That’s subjective, but it must be some form of meaningful interest in your products or services.
Impressions, clicks, website visits — those don’t count as meaningful engagement. Instead, look for things like visits to the pricing page, pricing requests, demo requests, etc.
Basically, you want to ask yourself what metrics tell you an account wants to talk to your sales team. Once an account shows engagement, it’s time to start focusing on contacts instead of accounts (you know, the real people that work there).
Conversely, on the demand gen side, the first performance metric is marketing qualified leads (MQLs).
At this point, SDRs must qualify both engaged accounts and MQLs. This is the unification point where our double funnel merges into a single funnel — with the same metrics for both ABM and demand gen.
There are a couple of key learnings from this benchmark data:
1. Stick it out beyond engagement. Using ABM is supposed to come with lower volumes, higher conversion rates and higher ASP. However, these benchmarks show conversion to an engaged account, our first ABM performance metric, is actually lower for ABM than demand gen. Some companies see this, get spooked and pull away from ABM before they’re able to realize the benefits.
But conversion rates to SQL, opportunities, and closed-won deals increase significantly with ABM versus demand gen. The lesson? It’s harder to get engagement with ABM, but once you do, it will pay off.
2. Your balance of ABM vs. demand gen has a big impact on your SDR team. The team only has to work 300 accounts on the ABM side to get to the same amount of revenue as working 2,300 on the demand gen side of the funnel. That’s some serious efficiency, which impacts your budget and ROI. It also means that these SDRs can get really specialized and sophisticated when it comes to bringing these accounts through the funnel.
It’s the side-by-side comparison of the double funnel that provides the real magic — and you can use it to dig even deeper into your performance data than ABM vs. demand gen.
The goal is to directionally understand which levers are working for you within each framework and at each stage of the funnel, then make incremental improvements.
For example, the following data (examples only, not benchmarks) breaks down volume-based demand gen performance across channels. With this kind of side-by-side breakdown, it’s easy to see where to invest next, depending on what you’re trying to accomplish.
Say you are totally loaded up on MQLs, but you need to encourage more of them along into the SQL stage. Based on this data, it’s easy to see that you’d want to double down on website and events while ditching the syndication.
Look at as many slices of your data as possible:
Highlight the good stuff, and highlight the bad stuff.
The more slices you can examine, the more mastery you’ll have over your funnel, understanding how everything fits into and contributes to your performance.
But don’t get so hung up on measurement that you neglect the things that can’t be measured.
Podcasts. Word of mouth. Personal brands.
There are plenty of things that are important to building relationships and trust, but they’re nearly impossible to get a clear read on, performance-wise.
Use measurement as a guide, but make sure you still have the confidence to work on the meaningful things that aren’t measurable.
Most companies will need to find their own sweet spot when it comes to ABM vs. demand generation. Swinging too far one way or the other can completely tank your performance — and trust within your organization.
We’ve got a few tips for you if you find your pendulum too far off-center.
The double funnel is a simple concept, but it can still be difficult to align around. You’re going to face some obstacles. Maybe your boss wants you to go all in 100% on ABM. Maybe the sales and marketing teams are fighting over who gets credit for what.
The answer is:
Let’s end with a marketing dad joke:
Why were the B2B marketer’s holiday gifts boring to look at?
Because he only used white paper.
Ba-dum, ching! 😆